IMPORTANT
- CHANGES:
We suggest you VERY CAREFULLY REVIEW the table of measurements and the availability of sizes before making the purchase.
If you want to change the size of any of our products, you must meet the following requirements:
It must not have been worn, washed or damaged.
It must not be dirty, with pet hair, stained or with signs of use.
It should not have a distinct odor.
It must be returned in the original packaging.
The order number and data of the person who placed the order must be presented, with an invoice.
Products on promotion or purchased in the "Offers" section have NO change.
Changes can only be made within 30 calendar days of purchase.
From your home outside of Medellín:
For that, contact whatsapp 3147459355 send us your name, your ID and the number of your purchase if it was made on the web. We will make the exchange for the same product in another size as long as we have the availability of it in the size you want. In the event that the size you want is out of stock, you can exchange it for another product from another category, giving the surplus if applicable. We do not refund partial money in case of exchange for a lower value product.
The product must be sent to our headquarters in Medellín (Both shipping costs are assumed by the customer, round trip), it must travel VERY WELL PACKAGED. The product must travel insured for the same commercial value for which it was acquired); Once we receive the product and verify that it is in perfect condition, we will proceed to dispatch the new one.
In store Medellín:
You must present the product to be exchanged in its original condition with invoice and packaging, meeting all the requirements to make the exchange. Our team will review the status of the product for the subsequent approval of the change. You must choose a product of the same value or higher (giving the surplus in the last case). We do not refund partial money in case of exchange for a lower value product
- GUARANTEE:
All our products with zippers and seams such as: Jackets, fanny packs, shorts, backpacks, hoodies, among others, have a 3-month warranty for zippers and seams. The product must be sent to our store in Medellín and it is previously reviewed, we verify that the closure or seam was not intentionally forced and we will proceed to make its respective arrangement. We DO NOT change them for new products. We have 8 business days to make the guarantee and return the product in perfect working order. After 3 months the warranty expires.
- RETURNS:
We check all our products before shipping, however, if there is a problem with the product, or you are not completely satisfied with your purchase, you can request a refund within 5 business days of receiving the product. To do this, please send the product back to Lacrimal. the address must be requested to this whatsapp: 3147459355
All products must be returned in their original packaging. As long as the product arrives in brand new condition, we will have no problem refunding the full purchase amount within 30 days of receiving the request.
In accordance with the right of withdrawal established by law 1480 art. 47, the maximum term to exercise the right of withdrawal is 5 business days from the delivery of the product (date of receipt in the guide of the carrier).
The product must be returned in the same condition in which you received it. Transportation costs and others that lead to the return will be covered by the consumer. In the event that all the aforementioned conditions are met, LAGRIMAL will return the total amount paid, without discounts or withholdings being made, and the term may not exceed 15 calendar days.
Returns do NOT cover promotional products.
See: https://lagrimal.com/politica-de-envios/
Processing of personal data
As the owner of my personal data, I accept the processing thereof by LAGRIMAL, its strategic allies, subsidiaries, subordinate companies, parent companies in order to comply with the functions and obligations, originating from various operations carried out through electronic commerce or otherwise. in person at commercial establishments. I accept that my personal data will be used for statistical, marketing, contact, documentation, information, promotions, events of the company or its allies or notifications, among others, unless I expressly or verbally state that they are deleted, rectify or delete my personal data from their databases through the mechanisms established in their policy.
All people who provide their data in any of our channels will have the right to rectify, change or delete it.
TERMS AND CONDITIONS INSTAGRAM AND ONLINE STORE: @lagri.mal - www.lagrimal.com
This online store and Instagram page belongs to LAGRIMAL, by visiting, buying, browsing our online store you are subject to and accept the following terms and conditions:
Declare that you are of legal age
You will not use our products for any illegal purpose, such as plagiarism or theft (copyright law)
You will not use this online store as a means of sending viruses of a destructive nature.
The prices of our products are not fixed, they can change at any time without prior notice.
All our garments are limited edition, so we do not reserve or separate any order, if the successful payment has not been made.
We reserve the right to cancel any order that we deem suspicious or fraudulent intent.
NOTE: When you buy at www.LAGRIMAL.com you accept that you selected the correct product, size, color and design, you also accept that you provided the correct data for the proper delivery of the order, name, address, telephone number, mail, ID, etc In case you have provided different or wrong information such as address, apt, cell phone, etc; and the package is returned to our shipping address We are NOT responsible for losses or additional shipping costs.
Before making the purchase, you must review the size guide, product description, provide all the correct information and ask us all the questions you deem appropriate to whatsapp: 3147459355.
